When will I get my next bag?
All member orders are processed on the 5th of each month. Check out our shipping timeline here. If you are a new member who signed up after the 5th but before the 1st of the next month, you will receive your 1st bag and then will be charged again on
What if I don’t want this month’s undies?
That’s the great thing about BootayBag, you are in control! Skip a month at any time if you aren’t loving the style or just need a break for the month. Please note add ons are processed separately from your subscription bag. Make sure to remove any u
How do I see what’s next?
As a member you have exclusive access to the next month’s collection! We release the new collection 48 hours before the 1st of the month in our “Style Drop”. We notify members via email, sms (if opted in) and on Instagram. You can find more details o
How do I access my account?
At sign up, we ask you to set up an account with your email and password. Once you place your first order, an account activation email is sent. If you’ve activated your account, you can log in here to access your account. If activation of your accoun
How do I customize my bag?
Swap styles, quantities, sizes and even add more to your next bag all through your customer portal. Any changes made to your subscription need to be done by the 4th as we process your order on the 5th. Once we drop the new collection (48 hours before
How do I add on products?
To add more products simply log into your account and click the red Add More button. Here you can see all the available products you can add to your next bag. Hint* scroll down to the bottom of the Add More list to see some fun BB swag you can grab.
How do I change personal information?
Within your customer portal, you can change your email, address, billing info and more. Start by logging in and then access the menu to make adjustments for what you need to update.
How do rewards work?
As a member, you earn Reward Points for every purchase as well as for a few extras (like your birthday or 4th purchase!). Based on your purchases over the last year, you are put into a specific tier which determines how many points you earn. You can
How do I apply a discount?
Discounts can be applied within your Customer Portal. Keep in mind, only one discount can be applied at a time. In general, most marketing campaigns and ads apply to new members only. If you have a code that is not working, please reach out to our Ca