BootayBag logo
BootayBag logo

All articles

Subscription Management

How do I swap to a different subscription?

Swapping is easy and can be done right within your account. Once logged in, click the "Manage Subscription" button. From here there is a button that will say "Swap this to a different product" . Once you click this, all the available subscription opt

How do I unskip an order?

To unskip an order, simply log in and click "View Upcoming Orders", then select unskip next to the month you'd like to unskip.

How do I skip an order?

Good news- you can skip your order entirely or simply grab a one time item from the current or a previous collection!. If you'd like to grab a one time time, log in and simply add to your order the item you'd like to purchase. Once added, simply skip

How do I cancel my membership?

Members can choose to cancel their entire subscription or they have the option to cancel a single order. To cancel a single monthly order see our FAQ on how to skip a month. Cancellation of your entire subscription can be done within your account. On

How do I know what I’m getting in my monthly order?

New collections are released on the 1st of each month and you can see the newest monthly collection within your account. Once logged in, you will see which subscription you are signed up for, and the other available options. UNDIE CLUB. We curate 2 u

How do I add on products?

Once you’ve signed in, you will be directed to your member account. Here you can see your upcoming order, then simply scroll down to the section titled "You May Also Like" here you can quickly see our recommended items for your upcoming order. Additi

What is the deadline for making changes to my monthly order?

All changes must be made to your monthly order by the 4th at 11:59 PM CST. This includes but not limited to adding product, changing membership, changing address, skipping, and canceling.

Can I purchase an add on without my subscription?

Absolutely!. If you'd like to purchase an add on without your subscription, start by adding the items to your order that you wish to purchase. Then, skip your subscription order. If you've already skipped your subscription, you'll need to unskip firs

How do I manage my subscription?

Managing your subscription is easy. Simply log in and you'll be directed to your Customer Portal. Here you can swap styles, add more, edit personal information, etc. See the GIF below for how to use your Customer Portal. Check out our other articles

How do I update my address?

To update your mailing address on your subscription, start by logging into your account.Once logged in, it will direct you to your Customer Portal. Here you can see your upcoming order and current subscription. In the section that has your subscripti