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Orders & Shipping

5 articles


How does shipping work?

At this time we only ship to the US. Domestic orders are shipped via USPS while International Orders are shipped via FedEx. Orders are shipped from Hong Kong and generally arrive in 10 days once packed and shipped. Shipping Timeline. MEMBERS Estimate

Can I cancel or edit my order?

As soon as you place your order or we process your monthly subscription, we’re on it – we want it to get to you ASAP!. Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within

How do I track my order?

You can track your bag right within your customer portal! On the Subscription tab we have an active tracking bar to show you where your order is. If you are looking for more details click here or track on USPS directly. Please note, once shipped ther

What if my order never arrives?

We hope this never happens but in the rare case it does, please reach out to our Care Team to investigate what happened. Most orders arrive within 10-13 days once processed, but if your order has not been delivered by the 15th day please reach out to

Do you ship Internationally?

Currently we ship to the US only. We are hoping to expand to international shipping soon. If you’d like to join our waitlist, please email us.