BootayBag logo
BootayBag logo

All articles


10 articles


How long does shipping take?

We currently ship within the US and US Territories only. Customers can expect their orders within 10-14 business days once shipped. We ship via USPS and tracking is available via Shopify and USPS. There is a 5-7 day blackout period where tracking wil

Why does my tracking still say “USPS Awaiting Item”?

Once your order leaves our warehouse, USPS waits to update tracking until your order is at a local USPS. They utilize a third party to handle the majority of the shipping which is why your order appears to not be moving. Once at a local USPS, trackin

How do I track my order?

Tracking will be send via email once available. You can track your order here or on USPS directly. Please note, once shipped there is a 5-7 day black out period where your tracking will not update. Once scanned in the US, tracking will update regular

What should I do if my order is marked as delivered but it’s not there?

We are here to help if your order doesn’t arrive. If your order is marked as delivered but you have not received it, please wait 48 hours. If after 48 hours you still haven’t received your order, we recommend checking with your neighbors as it may ha

What if my order never arrives?

We hope this never happens but in the rare case it does, please reach out to our Care Team to investigate what happened. Most orders arrive within 10-13 days once processed, but if your order has not been delivered by the 15th day please reach out to

My order was sent to the wrong address, can you reship it?

If your order was sent to the wrong address we are happy to reship if inventory allows but a reshipment fee will apply. Please reach out to our Care Team so we can assist you further.

Do you ship Internationally?

Currently we ship to the US only. We are hoping to expand to international shipping soon. If you’d like to join our waitlist, please email us.

What happens if my order doesn’t arrive?

We are here to help if your order doesn’t arrive. Orders typically arrive within 14 business days. If you have forwarding set up with your mailing address, orders can take over a month to be delivered due to the rerouting. We recommend reaching out t

Do you provide gift wrapping or discreet packaging?

While we do not offer gift wrapping at this time, your BootayBag is packaged discreetly in a white mailer bag.

Do you offer expedited shipping?

At this time we do not offer expedited shipping. Orders typically arrive within 10-14 business days once shipped.