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How long does shipping take?

We currently ship within the US and US Territories only.  We work hard to ship orders as quickly as possible, but processing may take 7-10 business days. Customers can expect their orders to be delivered within 10-14 business days once shipped. We sh

Why does my tracking still say “USPS Awaiting Item”?

Once your order leaves our warehouse, USPS waits to update tracking until your order is at a local USPS. They utilize a third party to handle the majority of the shipping which is why your order appears to not be moving. Once at a local USPS, trackin

How do I track my order?

Tracking will be send via email once available. You can track your order here or on USPS directly. Please note, once shipped there is a 5-7 day black out period where your tracking will not update. Once scanned in the US, tracking will update regular

What should I do if my order is marked as delivered but it’s not there?

We are here to help if your order doesn’t arrive. If your order is marked as delivered but you have not received it, please wait 48 hours. If after 48 hours you still haven’t received your order, we recommend checking with your neighbors as it may ha

What if my order never arrives?

We hope this never happens but in the rare case it does, please reach out to our Care Team to investigate what happened. Most orders arrive within 10-14 business days once shipped, but if your order has not been delivered by the 14th business day ple

My order was sent to the wrong address, can you reship it?

If your order was sent to the wrong address we are glad to look into reshipping the order if inventory allows. We are always happy to see what we can do to help in these situations so please reach out to our Care Team and we can go from there!

Do you ship Internationally?

Currently we ship to the US only. We are hoping to expand to international shipping soon. If you’d like to join our waitlist, please email us.

What happens if my order doesn’t arrive?

We are here to help if your order doesn’t arrive. Orders typically arrive within 14 business days once shipped. If you have forwarding set up with your mailing address, orders can take over a month to be delivered due to the rerouting. We recommend r

Do you provide gift wrapping or discreet packaging?

We do not offer gift wrapping at this time, but your BootayBag is packaged discreetly in either a mailer bag or a brown mailer envelope with the BootayBag brand name.

Do you offer expedited shipping?

At this time we do not offer expedited shipping. Orders typically arrive within 10-14 business days once shipped.