I was charged twice, who do I contact?Updated a year ago
If you have a duplicate charge our Care Team would be happy to look into it for you. We do ask that you check a few things before reaching out.
Is it possible you have signed up for two subscriptions?
You can check within your account by clicking your name in the top right hand corner, this will bring you to the account management portion of your membership. Here it will show all subscriptions associated with your email address. If there is not a duplicate, please check other email addresses that you may have used to sign up with for emails of order confirmations.
Are you paying for someone else's subscription?
Is it possible you used your card to purchase a subscription for someone else or provided your card info for a friend or family member to sign up for a subscription?
Is the charge finalized or still processing/pending?
Sometimes if we receive an error with the first charge we will try to process it again. Depending on your financial institution they may show both charges as processing/pending. Please only reach out if both charges are finalized.
If you do have a duplication subscription, we’d be happy to help you cancel it, just reach out to our Care Team.
If none of the above are applicable, please reach out to our Care Team so we can further investigate the cause for a duplicate charge.