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BootayBag

<span style="font-size:11pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">New collections are released on the 1st of each month and you can see the newest monthly collection within your account. Once logged in, you will see which subscription you are signed up for, and the other available options.&#xA0; <span style="font-size:11pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">UNDIE CLUB<span style="font-size:11pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We curate 2 undies a month (1 Essential Undie + 1 Lingerie Undie). Members who are signed up for the 2 pair Undie Club will receive both these pairs. Members signed up for the 1 pair Undie Club will get a mystery pair (1 of the 2 we created for the month). <span style="font-size:11pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">MATCHING SET CLUB<span style="font-size:11pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Members will receive the set shown within their account. We create 1 Set (bralette + undie) for the Essentials Club and 1 Set (bralette + undie) for the Lingerie Club. If you&#x2019;d like to swap to the other set members can do so within their account.&#xA0;

New collections are released on the 1st of each month and you can see the newest monthly collection within your account. Once logged in, you will see which subscription you are signed up for, and the other available options. UNDIE CLUB. We curate 2 u

How do I know what I’m getting in my monthly order?

SUBSCRIPTION

Subscription Management

What is BootayBag?

How does the subscription work?

Do I have to subscribe?

How can I be notified of collection drops, sales, and more?

How much does it cost?

How do I return/exchange something?

How long does shipping take?

GENERAL

What are the benefits of subscribing?

What subscription options are there?

Is there a commitment with my subscription?

Can I add preferences to my subscription?

How do I access my account?

Do you have a rewards program?

What if I don’t like the collection this month?

When can I expect my monthly order to arrive?

Subscription Basics

How do I swap to a different subscription?

How do I unskip an order?

How do I skip an order?

How do I cancel my membership?

How do I add on products?

What is the deadline for making changes to my monthly order?

Can I purchase an add on without my subscription?

How do I manage my subscription?

How do I update my address?

How do preorders work?

What do I do if I need to update my shipping address on my recent order?

Can I cancel an order once I’ve placed it?

I meant to skip a month, can you help?

I forgot to add something to my order, what should I do?

I received the wrong item, how do I get what I ordered?

I received a damaged item, what do I do?

Something from my order is missing, can you help?

I had an item in my order but I've noticed it’s no longer a part of my shipment, why?

Who do I contact if I have a question about my order or need to make a change?

ORDERS

How do I apply a discount?

I applied a discount code, but it’s not discounting my whole order, why not?

I skipped a month but still got charged, what do I do?

What forms of payment do you accept?

I was charged twice, who do I contact?

How much will I be charged each month?

When will I be charged for my monthly order?

How do I update my payment info?

BILLING

Why does my tracking still say “USPS Awaiting Item”?

How do I track my order?

What should I do if my order is marked as delivered but it’s not there?

What if my order never arrives?

My order was sent to the wrong address, can you reship it?

Do you ship Internationally?

What happens if my order doesn’t arrive?

Do you provide gift wrapping or discreet packaging?

Do you offer expedited shipping?

SHIPPING

How do I know what size I am?

How do I take my measurements?

How do I care for my BootayBag products?

What are your products made out of?

Will you restock sold out items?

PRODUCT

How do gift subscriptions work?

What if the gift subscription order is for the wrong size/style?

Can add ons, like bralettes, be sent with the gift subscription?

Why does a Gift Subscription show as cancelled?

The Gift Subscription is on my account, how can I move it to their own account?

GIFT SUBSCRIPTIONS

How do I know what I’m getting in my monthly order?Updated 7 months ago