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A tracking number will be sent to you via email once available. Just click the tracking link in your email or you can track your order here.


Once you've received a tracking number, most orders are delivered within 10-14 business days.


Please note that your order may be shipped in more than one package and the packages may be delivered on different days. In these instances, you will receive a separate email for each tracking number.

We work hard to ship orders as quickly as possible, but processing and fulfillment may take up to 7-10 business days.  Once your order has been shipped, you will receive a notification by email.


Orders are shipped via standard shipping and most packages are delivered around 10-14 business days after being shipped.  We do not offer expedited or other shipping options at this time.


Members can typically expect their monthly orders to arrive around the 22nd-25th of the month.


Please note that your order may be shipped in more than one package and the packages may be delivered on different days.


We currently ship within the US and US Territories only.  Orders shipped to APO/FPO addresses or orders that are forwarded by the USPS can take 2-4 additional weeks to arrive.

We are excited for you to get your order and we know how frustrating it can be when a package doesn't arrive as quickly as expected!


Most orders are delivered within 10-14 business days once shipped, but if your order has not been delivered by the 14th business day please reach out to us. We are always happy to check on your order for you!


Sometimes delays may occur due to holidays, forwarding of an address, weather, or other circumstances outside of our control, and we sincerely appreciate your patience when delays happen.


If your order is marked "Delivered" but you have not received it, please wait 48 hours. Sometimes orders are marked delivered early but show up within the next couple of days. We also recommend checking with your front office/mailroom (if applicable), as well as with your neighbors as your package may have been misdelivered. If you are still unable to locate your package after 48 hours, please reach out to our Care Team so we can look into getting a replacement shipped out.


If tracking shows that your package was Returned to Sender, please contact us with your address so we can confirm that it is correct in our system.  We are always happy to reship your package once it arrives back at our warehouse.


We want to make sure you're taken care of as quickly as possible, so delivery issues must be reported to us within 30 days of the order being shipped.  Orders with delivery issues reported outside of this timeframe are not eligible to be replaced.


You can reach our Customer Care Team here!

As soon as we process payment for your order, we’re on it – we want it to get to you ASAP!


Within minutes your order is passed off to our Fulfillment team for processing. Due to this, we are typically unable to make any changes to your order once it's been placed.


Please take care to ensure that the shipping address, size, color, etc is correct on your order before submitting it.


If the address on your order is incorrect, you may be able to contact the post office and have them hold your order. Additionally, if you have forwarding set up to your new address your order will be rerouted to you.


However, we are always happy to see what we can do to help, so if you need further assistance please reach out to our Care Team here!

Once payment for an order has been charged, it is immediately sent for processing and we cannot cancel it.


Please take care to ensure that the shipping address, size, color, etc is correct on your order before submitting it.


Additionally, subscription orders are charged every month on the 5th and the deadline for making changes, skipping, or canceling is the 4th of each month at 11:59 pm CST. Once a subscription order has been charged, we are unable to cancel it.


However, we are always happy to see what we can do to help, so if you need further assistance please reach out to our Care team here!

We hope this never happens, but we are here to help. Please reach out within 14 days of delivery to report the error. We will work with you to get a replacement (if inventory allows) or find another solution!


Please note that your order may be shipped in more than one package and the packages can be delivered on different days. If you are missing an item from your order, please check your email for a second tracking number.


Start a claim here!


If you need further assistance, please don't hesitate to contact our Care Team!

We hope this never happens, but we are here to help. Please reach out to our Care Team with the order number and issue within 14 days of delivery to report the error. We will work with you to get a replacement (if inventory allows) or find another solution!


Please note that damages that occur more than 14 days after the product is received are not eligible for replacement.


Start a claim here!


If you need further assistance, please don't hesitate to contact our Care Team!

If you receive only part of your order, please contact us to let us know which items are missing. It's possible that your items were shipped in separate packages and may arrive at different times. You can usually track each package using the provided tracking information. If after a sufficient time, you still have not received the missing items, please contact our Care Team with your confirmed shipping address and which items are missing, and we will arrange to send a replacement order for the missing items.

General Return Policy

Due to the nature of the product, all intimates (underwear, bralettes, and other undergarments) are FINAL SALE and cannot be returned. Intimates purchased by members with an active subscription may be eligible for our Fit Guarantee.


Non-intimate items may be eligible to be returned for store credit.

  • Items must be unworn, unwashed, and still have their tags attached.
  • Return of item(s) must be requested within 14 days of the item(s) delivery date.
  • Items may be returned for store credit only.
  • An $8.00 return fee will be subtracted from the store credit. (Note: Returns are free for active subscription members)
  • Items cannot be exchanged and no refunds will be issued.


Fit Guarantee

Members with an active subscription who experience fit or sizing issues with their subscription intimates are covered by our Fit Guarantee. Just let us know within 14 days of delivery and we'll be happy to get you taken care of!

  • Must have an active subscription in good standing at the time of request.
  • Must contact BootayBag within 14 days of receipt of your subscription order.


Final Sale Items

Please note that the following items are FINAL SALE and are not eligible for Returns or the Member Fit Guarantee.

  • Items purchased at a discount of more than 30% (whether on sale or with a discount code)
  • Seasonal & Holiday
  • Costumes, Dress Up, Bodysuits, & Novelty Clothing
  • Accessories (socks, hair clips, etc)
  • Personal Massagers
  • Any other items marked "Final Sale" on the website.


All returns and compensation are subject to approval by BootayBag.


Start a return here!


If you need further assistance, please don't hesitate to contact our Care Team!

Our members never have to worry about the fit of their intimates!


Our Fit Guarantee is an exclusive benefit for BootayBag members with an active subscription who experience fit or sizing issues with their subscription intimates. Just let us know within 14 days of delivery and we'll be happy to get you taken care of!


Start a Fit Guarantee claim here!


All returns and compensation are subject to approval by BootayBag. You can review our full Return Policy here.


If you need further assistance, please don't hesitate to contact our Care Team!

Need assistance with an issue? Have a question or concern? We're here to help!


Our Customer Care team is available via email & text Monday-Friday from 9 am to 5 pm CST.


Email us at [email protected] or via our contact form here!


You can also text BBHELP to +1 (833) 268-5726.


Responses can be expected within 1-2 business days but may be longer due to weekends or holidays.


Start a Return or a Fit Guarantee claim here!


All returns and compensation are subject to approval by BootayBag. You can review our full Return Policy here.

BootayBag is a women-run brand that sells subscriptions for a monthly delivery of intimates, as well as offering a large selection of individual non-subscription items.  

Subscriptions may be purchased directly or by selecting an available intimates set with the discounted "Subscribe & Save" option.  Those who subscribe for our monthly delivery will receive additional benefits such as discounted prices, rewards, our member-exclusive Fit Guarantee, and more. You can view our subscription options here.

If you’d like to purchase individual items without a recurring monthly order, you can browse all our available products here.

One Time Purchases

Pricing for one-time shopping will vary based on product. Shipping is free for orders over $60.

Subscription Memberships

Here is our current pricing for memberships, and shipping on subscription orders is always free!


We currently accept all major credit and debit cards, Paypal, Apple Pay, and Shop Pay.


Please note with subscription memberships, you can select Paypal, Apple Pay or Shop Pay when starting your membership, however once signed up you can not swap or change into one of these payment options. Removal of one of these payment options will result in the only payment options being a major credit or debit card. This is due to security measures on Paypal, Apple Pay and Shop Pays end and we can not bypass them.

Our subscriptions are a monthly order of newly curated intimates sent straight to your door. New collections are dropped every month on the 1st for subscription members to preview and select what they'd like in their order. As a member, you also gain access to sitewide discounted pricing, rewards, our exclusive Fit Guarantee for your subscription intimates, and free shipping on your subscription orders.

Members have multiple options when it comes to their subscription, either a matching set or an undie-only subscription. We refer to these as our Matching Set Clubs and Undie Clubs. While members start by subscribing to one particular option, they have the flexibility to swap between subscription options each month (as inventory and availability allows).

Matching Set Clubs

Matching Set Club members will receive a monthly order of a bralette and undie. There are two options members can choose from, The Essential Set and The Lingerie Set.

  • Lingerie Set: Delicate fabrics and accentuating silhouettes. New designs every order. This monthly membership includes a bralette and matching undie. Undie style will vary.
  • Essential Set: Your go to set, comfy and classic. New designs every order. This monthly membership includes a bralette and matching undie. Undie style will vary.

Undie Clubs

Undie Club members will receive a monthly order of just undies. There are two options members can choose from, 1 Pair or 2 Pair.

  • 2 Pair: Members will receive both the pairs we created for the month, an Essential pair and a Lingerie pair.
  • 1 Pair: Members will receive a mystery undie that will be selected from either the Essential pair or the Lingerie pair.

No Commitment

While members sign up for one specific subscription to start, they have the flexibility to swap between the 4 options each month to grab exactly what they want from our new collection. Additionally, they can skip an order or cancel at any time.

Subscription orders are processed on the 5th of every month regardless of the date you originally purchased the subscription.  The deadline for making changes to your subscription is the 4th of each month at 11:59 pm CST.

Check out our subscription options here!

New collections are released on the 1st of each month and you can see the newest monthly collection within your account. We also send an email to all members and post the new collection on our website and social media on the 1st.


When you are logged into your Member Portal, you will see which subscription you are signed up for and a picture of the current month's style. The pictures will not change to show the upcoming month's styles until the 1st of that month.


Undie Club

We curate 2 undies a month (1 Essential Undie + 1 Lingerie Undie). Members who are signed up for the 2 pair Undie Club will receive both these pairs. Members signed up for the 1 pair Undie Club will get a mystery pair (1 of the 2 we created for the month).


Matching Set Club

Members will receive the set shown within their account. We create 1 set (bralette + undie) for the Essentials Club and 1 set (bralette + undie) for the Lingerie Club. If you’d like to swap to the other set you can do so within your account.


All subscription orders are charged and processed on the 5th of each month regardless of the date that you purchased the subscription.

The deadline for all changes to your subscription and account information is the 4th of each month at 11:59 pm CST.  This includes but is not limited to skipping your monthly order, adding extras, changing sizes, swapping to a different subscription, canceling your subscription, and updating your address or payment information.

Any changes made on the 5th of the month or after will only apply to future orders and will not affect the current month's order.

If you need assistance making changes to your subscription, we're happy to help, just please be sure to reach out to us before the 5th!

All changes must be made to your current monthly order by the 4th of the month at 11:59 PM CST. This includes but is not limited to adding extra products, swapping subscriptions, updating sizes, changing your address, skipping, and canceling.

Managing your subscription is easy. Simply log in and you'll be directed to your Member Portal. There you can swap styles, add more, edit personal information, etc. See the GIF below for how to use your Member Portal.

To log in, simply click here and enter the email address used when you purchased your subscription.

For the security of our members, we use 2-step authentication when logging in to your Member Portal.  When you log in, a one-time code will be sent to the email address associated with your subscription.

If you aren't receiving the login code, please make sure the email address you are entering is the same one on your subscription. Sometimes members sign up for our marketing emails with a different email than the one that is on their subscription account. To check this, look in your inbox for an order confirmation email vs a marketing email. 

Additionally, some email providers may filter the login email into spam, junk, or advertisement folders.  Please check all of your folders for the login code if you don't see it in your inbox.  You can also search for emails from the address [email protected].

If you need help logging in or managing your subscription, please don't hesitate to reach out to our Care Team!



At this time we do not have a way for members to set specific preferences for their subscription i.e., no thongs or no lace. However, members can swap between subscriptions each month to get what they prefer, or members can skip an order entirely if they do not like the products offered that month. 

It's easy to manage your subscription and all changes can be made by logging into your Member Portal. Simply click here and enter the email address used when you purchased your subscription.

Please note that the deadline for all changes to your subscription and/or personal information is the 4th of each month at 11:59 pm CST.  Changes made on the 5th of the month or after will only apply to future orders and will not affect the current month.

To Change Your Size:

Select "Manage this subscription", then on the next page simply select your updated size(s).

To Swap Subscriptions:

First, select the text "Manage this subscription" underneath the subscription's name.  On the next page, select the text "Swap this for a different product". Once you click this, all of the available subscription options will appear and you can swap accordingly.

Please note that swapping is limited to availability and there may be rare times when we are sold out of a specific membership and/or size. In these cases, swapping will become available on the 1st of the next month.

To Add-on an Extra Item:

Once you’ve signed in, you will be directed to your member account. Here you can see your upcoming order, then simply scroll down to the section titled "You May Also Like" here you can quickly see our recommended items for your upcoming order. Additionally, you can click "Browse all Products" to see what else we have available.

To Update Your Shipping Address:

First, log into your Member Portal. Here you can see your upcoming order and current subscription. In the section that has your subscription, it will say "Deliver to X" and there will be a link that says "Edit address". Just click this link and update your address!

To Update a Credit/Debit Card

Once logged in, it will direct you to your Customer Portal. Here you can see your upcoming order and current subscription. In the section that has your subscription it will say "Charge to card ending in X" and a link that says "Edit payment method". Just click this link to update your payment info.

To Update PayPal

Log into your Paypal account and update your payment method there. Please note, Paypal may block the charge if your payment method has been declined multiple times regardless of updating the payment method. If this is the case, you can either swap to the credit/debit card payment method in your BootayBag account or reach out to Paypal directly.

To Update Shop Pay

If your payment method is Shop Pay, you'll need to log into your Shop Pay account to update your payment method. Specifically, you'll need to go to your BootayBag subscription and update the payment method there instead of just updating it in general on your Shop Pay account. If you only update in the general Shop Pay area, it will not reflect to your BootayBag subscription

*Please note that if you swap from any outside payment processors (Paypal, Shop Pay, Apple Pay, etc) to a credit/debit card directly on BootayBag you can not swap back to their payment options. 

To Skip an Order:

You can either skip your monthly order entirely or you can choose to add a one-time item from the current or a previous collection to receive instead of your subscription items.

Near the top of the page, your Member Portal will show the date of your next scheduled order. To skip your monthly order entirely, simply select the button underneath that says "Skip".

If you'd like to grab a one-time item while skipping your subscription items, first add the one-time item that you'd like to purchase to your order. Once it's added, select the text "Manage this subscription" underneath the subscription's name.  On the next page, select the button that says "Skip". Our system will skip your subscription items but will still process your one-time item order on the 5th.

The deadline for skipping the current month's order is the 4th at 11:59 pm CST. Skips done on the 5th or after will skip the next month's order.

To Unskip an Order:

To unskip an order, simply log in and click "View Upcoming Orders", then select unskip next to the month you'd like to unskip.

Members can choose to cancel their entire subscription or they have the option to cancel a single order. To cancel a single monthly order see our FAQ on how to skip an order.


Cancellation of your entire subscription can be done via your Member Portal. Once you have logged in, select "Manage this subscription", then scroll down to the bottom and click "Cancel Subscription".


The deadline for cancellations to take effect on the current month’s order is the 4th of the month at 11:59 CST. Cancellations after this point will result in a charge for the current month but cancellation of all future charges.


Canceling your subscription on the 5th or after will not cancel the current month's order nor any other orders that have already been charged or processed.


Please note that canceling your subscription will not cancel any add-ons that have been added to your order. Add-on products must be removed individually. Any add-on products left on your order and not removed will be charged on the 5th.


Additionally, if you have more than one subscription, each subscription must be canceled separately.

One-Time Purchase

You'll be able to add your discount code once you hit "Check Out". Some discounts may apply automatically while others will need to be added on the checkout screen. Only one discount may be used per order.

Subscription Members

Once you log into your Member Portal you will see your upcoming order. There is an "Add discount" link underneath your subscription above your total. Click this and add the discount. Please note if the discount code is for a specific item, you will need to add the item to your upcoming order first before adding the code. Only one discount code may be used per order. 


Discount codes can apply to either your entire order, a specific product, or just your subscription. This will depend on the code itself, please look for the terms and conditions of the code from where you received it. 

If you have further questions please reach out to our Care Team.

As soon as we process payment for your monthly membership, we’re on it – we want it to get to you ASAP!


Within minutes of being charged, your order is passed off to our Fulfillment Team to be processed, and once received by our Fulfillment team we cannot make any changes to it in the system.


Due to this, we are typically unable to edit or cancel an order after it's been charged. This is why we stress the importance of making any changes to your subscription or order by the 4th of the month.


While we're likely unable to edit your order, we are always happy to see what we can do to help in these situations so please reach out to our Care Team and we can go from there!

We hope this never happens, but we’d be happy to look into this.


There are a couple of things that could have happened - 

  • Skips must be done by the 4th of the month at 11:59 PM CST to apply towards the current month. Skips done after this point (on the 5th or after) will apply to the next month’s order.
  • If there were add-on products on your order that were not removed individually, they will be charged on the 5th. While skipping your subscription removes the monthly membership charge, any extra items left on the order are charged separately.


If neither of these is the case, we’d be happy to investigate further as to why you were charged. Please reach out to our Care Team for further assistance.

Absolutely! 

If you'd like to purchase an add-on without your subscription, start by adding those items to your order first. Then, under your subscription, select "Manage this subscription". On the next page, select "Skip".  This will skip just your subscription and the rest of your order will be charged on the 5th.

If you've already skipped your subscription, you'll need to unskip it first, then add your chosen items, and then skip just your subscription in order for the add-on items to process on the correct date. 

Please reach out to our Care Team if you need help with this process (we know it's a bit confusing!)

Want to purchase a one-time item with your member discount before the 5th? Our Care Team can help - just shoot us an email!

If you have a duplicate charge our Care Team would be happy to look into it for you. We do ask that you check a few things before reaching out.

  1. Is it possible you have signed up for two subscriptions?

    • You can check within your account by scrolling down and selecting "Manage Subscriptions". Here it will show all subscriptions associated with your email address.

    • If there is not an active second subscription, please check other email addresses that may have been used when making a purchase on our site. Web browsers and 3rd party payment companies like PayPal and ApplePay may have a different email address saved for you that was auto-filled when you made a purchase.

  2. Are you paying for someone else's subscription?

    • Is it possible you used your card to purchase a subscription for someone else or provided your card info for a friend or family member to sign up for a subscription?

  3. Is the charge finalized or still processing/pending?

    • Sometimes if we receive an error with the first charge we will try to process it again. Depending on your financial institution they may show both charges as processing/pending. Please only reach out if both charges are finalized.

If you do have a duplication subscription, we’d be happy to help you cancel it, just reach out to our Care Team. 

If none of the above are applicable, please reach out to our Care Team so we can further investigate the cause for a duplicate charge. 

We notify customers via email, SMS, and social media. Simply subscribe to marketing messages by subscribing with your email in the footer of our website, text BOOTAY to +1 (833) 268-5726 to sign up for SMS, and follow us on Instagram + Tiktok.

New collections drop on the 1st of every month at 11 AM EST.

Absolutely! We appreciate our subscription members and want to reward them for their support!


Unlike typical point-based reward programs, we take the hassle out of getting rewarded. There is no signup or redemption required. Rewards will be automatically sent to you via email once earned. Members can earn rewards for various events (# of months as a member, $ spent on a single order, etc). Once you’ve hit a reward we will either send a discount code or notification of a free gift coming in your upcoming order. 

Check out some ways you’ll earn rewards:

  • Membership Milestones
  • BB Anniversary
  • Birthday
  • Every 4 Consecutive Purchases
  • Spend $100 in one order
  • Purchase an entire month's collection

Applying a Discount Code: Once you have your reward discount code, copy it and apply it to your account by signing in and clicking where it says "Add Discount".


When will I receive my rewards?

Discounts will be sent after an event has been completed. For example, if when we process your order on the 5th it’s your 4th consecutive purchase, you can expect an email within 24 hours.

Anniversary rewards are sent on the date that you signed up so it will vary.

Birthday rewards are sent on the day of your birthday. If you haven't received your birthday reward, we may not have your birthdate in our system! Sign up for our birthday club here.

Sizing on our add-on products will vary piece by piece, you can view their size charts when clicking on the product itself and selecting “Size Chart”. Please also check the “Fit” of the item as some may be intended as oversized or slim fit. 


Our Bralette and Undie sizing chart can be found below:


What is my bra size? 

Your bra size is determined by your Band size and your Cup size. Follow the steps below to determine your size.

  1.  Measure your band. Wrap a measuring tape around your back and then under each arm to meet above your bust where your cup and strap would normally meet. Measure fully across to create a full circle with your measuring tape. The measurement in inches is your Band size. If the measurement is an odd number, round down.
  2. Measure your bust. Wrap a measuring tape around your back and then across the largest part of your chest. Measure fully across to create a full circle with your measuring tape. The measurement in inches is your Bust size. If you are at a 1/2 inch, round up.
  3. Determine your cup size. Take your Bust size in inches and then subtract that from your Band size. For example, if your Bust size is 38 and your Band size is 34, then you would subtract 38-34 to get 4. Now, take that number and count the letters of the alphabet 1- A, 2-B, 3-C, 4-D, etc. Whichever letter you land on is your Cup size. 
  4. Determine your bra size. Combine the Band size plus the Cup size (letter) to get your bra size. The example above would be a 34D.


Bust

Wrap a measuring tape around your back and then across the largest part of your chest. Measure fully across to create a full circle with your measuring tape. Take a few breaths to ensure the tape measure is not too tight. The measurement in inches is your Bust Size. If you are at a 1/2 inch, round up.

Band

Wrap a measuring tape around your back and then under each arm to meet above your bust where your cup and strap would normally meet. Measure fully across to create a full circle with your measuring tape. The measurement in inches is your Band Size. If the measurement is an odd number, round down.

Waist 

To determine where to measure your waist from, bend to one side to find the natural indentation on your torso. Keeping mark of where this is, stand back up straight and wrap your tape measure around this point. Be cautious on pulling to tight, you can keep one finger between your body and the tape measure for a more comfortable fit on items.

Hips

Your hips are the widest portion of your lower torso/bottom. Stand straight with your feet parallel on the floor. Wrap your measuring tape around this point to determine your hip measurement. Tip: Your hips are usually 7-9 inches below your waistline.

Care instructions are listed on each product page, but for general guidance, we recommend the following for BB Intimates:

  • Place your items in a lingerie or garment bag
  • Be sure to use cold water
  • Hand wash or use the "Delicate" cycle
  • Air dry or use the "Low Heat" dryer cycle

Quick Tip #1: Washing your items separately will help avoid snags and general wear and tear

Quick Tip #2: Try to avoid using fabric softener as it is a skin irritant and will encourage deterioration 

Most of our intimates are a Nylon/Spandex blend, and all undies have a 100% Cotton lining/gusset.  Each product will have its materials listed under the Details + Fit section on it's product page.

BootayBag is the gift that keeps on giving!  Choose to have 1 or 2 pairs of new stylish undies delivered to their door each month for 3, 6, or 12 months.

The recipient's first order of undies will be processed immediately, then each subsequent order will be processed on the 5th of each month. 

If you'd like to keep the first order a surprise, make sure to put your address for shipping at checkout. Once you gift them their first bag, you can change the address (if needed) on the subscription within your account.

During checkout of your Gift Subscription, we will recommend the current featured bralette to add to the first bag. After that, if the receiver of the gift subscription would like to add an item to their next bag, they will need to reach out to Customer Care so we can add it. We will charge the card that was used for the Gift Subscription unless it is changed within the account. 

If the size or style on a gift subscription is incorrect we'd be happy to change it for future orders. Simply contact our Care Team and we can make those adjustments.  

Gift subscriptions are final sale and cannot be cancelled once placed.  No refunds will be given.

Since the gift subscription is a one-time purchase, it will show as cancelled because we won’t be renewing the charge. All of the months that were paid for will still be sent out and you can see this via the Future Orders tab.

Our Care Team would be happy to create a separate account for the Gift Subscription. To have an account created, the receiver will need to put their card on file for the orders to continue to process.

By creating an account the receiver can view what styles are coming in their upcoming bag and preview add-ons.  Remember, our Care Team has to be the one to add products to future bags.

We do not offer gift wrapping at this time, but your BootayBag is packaged discreetly in either a plastic mailer bag or a brown mailer envelope with the BootayBag brand name.

We work hard to ship orders as quickly as possible, but processing and fulfillment may take up to 7-10 business days.  Once your order has been shipped, you will receive a notification by email.

Tracking information can sometimes take a few days to update. It's normal during the early stages of shipping for there to be a 'blackout period' where tracking appears stagnant even though your package is on the move. Usually, the tracking will start updating once your package is closer to delivery.

Orders are shipped via standard shipping and most packages are delivered around 10-14 business days after being shipped.  We do not offer expedited or other shipping options at this time.

If it has been an unusually long time without an update, please get in touch with our customer service and we can investigate.


To use a promotional code or store credit, simply input the given code at checkout. If you encounter any issues with the code not working, please contact us for assistance.